Return, Refund & Exchange Policy

Returns 

Our policy lasts 3 days. If 3 days have gone by since your goods have been delivered, we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with unchanged weight. 

 

To complete your return, we require a receipt or proof of purchase and proof of damaged goods in the form of pictures, sent to haythere@haythere.sg

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

We can only offer a partial refund of 70% of the original amount paid for the product. 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at haythere@haythere.sg. 

 

Sale items (if applicable) 

Only regular priced items may be refunded, sale items cannot be refunded. 

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof of damaged goods to haythere@haythere.sg and send your item to: HAYTHERE LLP, 1 Tampines North Drive 1, #07-10, Singapore 528559, Singapore. 

 

Shipping 

To return your product, mail your product to: HAYTHERE LLP, 1 Tampines North Drive 1, #07-10, Singapore 528559, Singapore 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.